Services

We offer

Courses

We offer public service design courses at the core and advanced levels.

Workshops

Our workshops are open to the public or they can be tailored for an internal team.

Custom

Completely customized certification program for individuals and teams.

Rich does a great job distilling down the core tenants of Service Design for those getting acquainted with the discipline. In just a few short weeks, we were provided with knowledge, insights, and a toolkit to dive deeper into the discipline...

"Transformative and life changing-from sketching to strategy-it's like a mini MBA program. I have a new language, a way to navigate services in a business context. Rich pushes you because he cares about you and about the craft of service design."

"Good range and overview of different methods. You gotta do the work and iterate."

"The class is a great introduction of what service design is, how it can implemented, and common tools used. Working on the capstone project gives you hands-on experience on how to create practical innovative solutions using the service design framework."

Public Courses

Core Certificate

If you are looking to shift your career towards service design or simply become more confident than this class is for you. Learn while retaining your day job. Our service design certificate course is taught online and in-person in Philadelphia.

This is an advanced course intended to build on the experiences of professionals looking to transition from their current discipline to service design through an immersive ten week course.

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Advanced Certificate

If you are looking to shift your career towards service design or simply become more confident than this class is for you. Learn while retaining your day job. Our service design certificate course is taught online and in-person in Philadelphia.

This is an advanced course intended to build on the experiences of professionals looking to transition from their current discipline to service design through an immersive ten week course.

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Workshops

Service Strategy

TBA / $300

This workshop focuses on how to breakdown and analyze service brands in context for public and private organizations. Topics covered range from brand to market financials for better decisions.

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Storyboarding Services

TBA / $150

Services are collections of stories. This workshop builds the core skills needed to harness the power of narrative for better alignment, prototyping the ask, and provoking conversations.

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Facilitating Across Disciplinary Teams

TBA / $200

The ability to hear and reflect discussions allows us leverage the expertise of others is an essential part of our work. This workshop empowers participants to lead co-creation in their organization.

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Service Blueprints

July 27th, 2018 / $300 / Philadelphia

It is impossible to design a service system we can not see. The ability to map and measure how the layers of a service system live across digital and physical contexts is a powerful capability.

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Mapping Actor Networks & JTBD

TBA / $300

Service ecosystems can be intimidating. Learn how to use actor networks to see resources in new ways in order to perform the jobs a service must do to be valuable.

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Analyzing Service Economics

TBA / $800

The role of a service designer within an organizations is constantly evolving into making organizational decisions. this workshop will cover how to reach the financial information for better decisions.

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Looking for team training or training customized to your projects?

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