Services

We offer

Courses

We offer public service design courses at the core and advanced levels.

Workshops

Our workshops are open to the public or they can be tailored for an internal team.

1-on-1

We can create a completely custom individual certification program.

Public Courses

Core Certificate

If you are looking to shift your career towards service design or simply become more confident than this class is for you. Learn while retaining your day job. Our service design certificate course is taught online and in-person in Chicago.

This is an advanced course intended to build on the experiences of professionals looking to transition from their current discipline to service design through an immersive ten week course.

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Advanced Certificate

If you are looking to shift your career towards service design or simply become more confident than this class is for you. Learn while retaining your day job. Our service design certificate course is taught online and in-person in Chicago.

This is an advanced course intended to build on the experiences of professionals looking to transition from their current discipline to service design through an immersive ten week course.

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Rich does a great job distilling down the core tenants of Service Design for those getting acquainted with the discipline. In just a few short weeks, we were provided with knowledge, insights, and a toolkit to dive deeper into the discipline...

"Transformative and life changing-from sketching to strategy-it's like a mini MBA program. I have a new language, a way to navigate services in a business context. Rich pushes you because he cares about you and about the craft of service design."

"Good range and overview of different methods. You gotta do the work and iterate."

"The class is a great introduction of what service design is, how it can implemented, and common tools used. Working on the capstone project gives you hands-on experience on how to create practical innovative solutions using the service design framework."

Workshops

Advanced Service Strategy

This workshop focuses on how to breakdown and analyze service brands in context for public and private organizations. Topics covered range from brand to market financials for better decisions.

Storyboarding Services

Services are collections of stories. This workshop builds the core skills needed to harness the power of narrative for better alignment, prototyping the ask, and provoking better conversations.

Facilitation

The ability to hear and reflect discussions to leverage expertise from others into the design process is an essential part of our work. This workshop empowers participant to lead co-creation.

Service Blueprints

It is near impossible to design a service we can not see. The ability to map and measure how the sequence and layers of a service system live across digital and physical contexts is a powerful capability.

Are you looking for team training or something completely custom?

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