Service design has started to grow rapidly. From healthcare and government services to manufacturing and hospitality, service design is making an impact on how organizations create services in the US market. This growth has created a need for reputable training focused on building the research, strategy, and design capabilities needed to grow services within an organization. Our program offers working professionals the means to make a career shift to service design without the time and financial commitment of going back to school. Over the course of two phases offered in person in Philadelphia and online.
Are you tired of solving part of the problem? Are quick wins leading your career to slow loses? Have you invested portions of your career in great work that never reaches the market? This course is designed to extend your professional experience and super-charge your ability to visualize opportunities and make concepts a reality. Over the course of ten weeks our advanced certificate course will add generative research, market strategy and culture shaping to your professional toolkit.
12-week class and a lifetime of learning through our community.
Small class size with weekly 1-on-1 reviews and a weekly drop-in hour.
Shift your career for less than the cost of the ticket of a TED conference.
Choose from one of three service opportunities to build a portfolio.
This course is designed to position to students earn SD positions.
This course is intended to make service design more accessible.
Richard has recently become the 1st SD Master trainer accredited by the Service Design Network. This course is the first accredited SD certificate program offered in the United States.
Professionally, Richard has worked as service designer both internally and externally. Over course of his career he realized the importance of accessible service design training. Rich has helped teams and individuals build their service design capabilities.
Richard holds a B.A. in Psychology from Montclair State University and an M.F.A in Service Design. He has also served 4.5 years in the United States Navy.
Each participant will be required to attend both phases and complete the course capstone project to earn our service design certificate. Your capstone project will afford each student an opportunity design an end-to-end service project. The capstone can be a live project from work with prior approval by the instructor.
If you have questions about the course or service design in general lets find a time to talk via Calendly.